Return & Exchange Policy – Skillz Rekognize Skillz

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Return & Exchange Policy

What is your return / exchange policy?

We offer a 7 Day Return / Exchange.

Your complete satisfaction is our top priority.

  • If you are not 100% satisfied with your purchase, we accept returns for items within 7 days of delivery date. Email us at orders@skillzrek.net
  • We will issue an exchange or refund via store credits only.
  • We kindly ask that all items requested for return / exchange are not used and are undamaged. Items are expected to be in the exact same condition as when you received it, with all tags, if any. 
  • Note that return terms are different for defect and non-defect items. Kindly refer to the guidelines below. Skillz Rekognize Skillz reserves the right to reject any return/exchanges.
  • We will not be liable for any loss or damage or cost incurred in the process of shipping items back to us. 

 

Defects:

  • If you received a defective item, please notify us within 7 days of receipt via email
  • Please explain nature of defect and include photos or video. 
  • Shipping charges (both ways) are not covered for overseas orders.

 

Non-defects:

  • We want you to be happy with your purchase and allow returns within 7 days of receipteven if there is no defect. 
  • You will be eligible for exchange with a similar item / any item of your choice, for which you may top up any difference. 
  • Only when similar item is out of stock, would we be able to process a refund via store creditsfor you. Kindly allow us 3 - 5 days to issue your credits after returned item is received. 

    Kindly note the following guidelines for out of stock items: 
  • In the event that your order includes an item that is out of stock, we will refund the amount of the item that was out of stock (in store credits), and will proceed to deliver the rest of the order.
  • We will inform you if the item is out of stock and ask if you would like to get a refund for that item or replace it with a different design or item.

 

Cancellations:

  • Kindly note that we are not able to accept cancellations after an order has been placed on our website. Should you change your mind after placing the order online, you can opt to return the item at the terms above under non-defects. 

If you need further assistance, comment below or email us at orders@skillzrek.net